Technical Operations Coordinator
Location: Downers Grove, IL
Job Type: Full-Time
About Plego Technologies:
Plego Technologies is a premier software development company, offering custom web and mobile applications, eCommerce solutions, interactive experiences, and advanced digital services. Our expertise spans across various technologies and industries, delivering high-quality solutions that meet our clients’ unique needs.
Job Summary:
We are seeking a highly skilled and technically proficient Technical Operations Coordinator to support the Partner in managing day-to-day business operations. The ideal candidate will have a strong understanding of software development life cycles, project management, and client relationship management. This role requires a blend of technical knowledge, organizational skills, and business acumen to ensure seamless operations and client satisfaction.
Key Responsibilities:
- Client Communication & Relationship Management:
- Assist in managing client relationships, ensuring a deep understanding of their technical requirements and project expectations.
- Schedule and coordinate client meetings, provide follow-ups, and ensure all client inquiries are addressed promptly.
- Prepare and review technical proposals and presentations, aligning them with client needs and Plego’s capabilities.
- Technical Team Coordination:
- Act as a liaison between the overseas development team and clients, translating client requirements into actionable tasks.
- Ensure clear communication of project requirements, timelines, and deliverables, with a deep understanding of the development life cycle.
- Monitor project progress, identify potential technical challenges, and collaborate with the team to find solutions.
- Technical Administrative Support:
- Manage the Partner’s calendar, including scheduling technical meetings, calls, and coordinating with cross-functional teams.
- Draft, edit, and review technical documents, ensuring accuracy and alignment with Plego’s standards.
- Maintain digital documentation related to projects, ensuring all technical documents are up-to-date and accessible.
- Business Development & Technical Pre-Sales Support:
- Assist in responding to inquiries from potential clients, providing technical insights during initial discussions, and setting up meetings or demos.
- Research and gather information on potential clients, industry trends, and emerging technologies to support business development efforts.
- Work closely with the Partner to draft technically sound proposals that reflect client needs and Plego’s service offerings.
- Contract, Billing & Project Management:
- Assist in drafting, reviewing, and managing client contracts, with a focus on technical specifications and deliverables.
- Track project milestones, ensure timely delivery of technical components, and follow up on outstanding contracts and payments.
- Use project management tools to manage timelines, resources, and deliverables, ensuring that projects are completed within scope and budget.
- Special Projects & Technical Initiatives:
- Assist the Partner with special technical projects, including research, technical analysis, and implementation of new processes or tools.
- Stay updated on the latest industry trends, technologies, and best practices to provide strategic insights.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- 3+ years of experience in a similar role, with a strong understanding of software development processes, particularly in a tech or software development environment.
- Technical proficiency with development tools, project management software, and a solid understanding of Plego’s service offerings.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts for clients and team members.
- Strong organizational skills with the ability to manage multiple technical projects simultaneously.
- Experience with contract management, billing, and client-facing technical roles is a plus.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant technical experience to hr@plego.com.